Refunds will be provided on the following basis in line with Australian consumer law.

Any returned item must be returned as-is. On the very rare occasion that an item is damaged by Australia post please provide photo evidence as soon as possible and we can initiate a return process and provide an appropriate refund. Do not attempt to open any damaged parcel as this could impact a return and refund claim.

If the incorrect item is sent please return it sealed for the correct item or a full refund if that item is no longer available.